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WE'RE HERE TO HELP 24/7

Get in Touch with the FreshMart
Care Team

Whether you have a question about an ongoing cold-chain delivery, farm freshness verification, corporate bulk subscriptions, or local farm onboarding — our dedicated team is at your service.

Live Chat Wait Time:
< 3 mins
Active Hubs:
Riyadh, Jeddah, Dammam
Toll-Free KSA:
800 124 5555
ONLINE NOW

24/7 Live Support

Instant assistance for order changes, missing items, or live delivery tracking.

Fastest for Photos

WhatsApp Care

Send pictures of packaging or delivery receipts directly to an agent.

+966 11 800 4545
Chat on WhatsApp
6:00 AM – 1:00 AM

Toll-Free Hotline

Speak directly with our Riyadh-based Arabic & English customer team.

800 124 5555
Call Toll-Free
< 2h Response

Corporate & Farm Desk

Vendor partnerships, bulk business catering, and legal inquiries.

care@freshmart.sa
Send an Email
Direct Escalation Portal

Send Us a Direct Message

Submit your order inquiry, quality feedback, or partner request below. Our operations team logs each request with tracking.

🇸🇦+966
Located in your app receipts or SMS dispatch link
COLD-CHAIN NETWORK

Coverage & Fulfillment Centers

Riyadh Cold-Chain Delivery Map
MAIN CENTRAL HQ

Riyadh Central Dispatch & HQ

King Fahd Road, Al Malqa District, P.O. Box 8421, Riyadh 13524, Saudi Arabia

Customer Desk:Sun – Thu: 8:00 AM – 6:00 PM
Dispatch Fleet:Operating 24/7
Western Province

Jeddah Cold-Chain Logistics Hub

Al Andalus District, Near Madinah Road, Jeddah 23326

Servicing: Jeddah, Makkah, and Red Sea Coastal Areas
Eastern Province

Dammam & Khobar Micro-Hub

King Saud Street, Al Faisaliyah District, Dammam 32272

Servicing: Dammam, Al Khobar, Dhahran & Jubail industrial corridor
LOCAL FARMER ONBOARDING

Are you a Saudi organic grower?

Partner with FreshMart for 100% direct farm-to-table distribution across Saudi homes.

Apply for Farmer Partnership